Privacy Policy

1. Introduction

Dev4Clouds LLC ("we," "our," or "us") operates the ForceLeads service at forceleads.io (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

We are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

2. Data Controller Information

3. Information We Collect

3.1 Personal Information You Provide

• Account information (name, email address, company name)
• Payment information (processed securely by Stripe)
• Communication preferences and support inquiries
• Usage preferences and search criteria

3.2 Company and Contact Data

• Business contact information from publicly available sources
• Company profiles and Salesforce product usage data
• Professional contact details (business emails, phone numbers, job titles)
• LinkedIn profiles and company information

3.3 Automatically Collected Information

• Usage analytics and platform interaction data
• IP addresses, browser type, and device information
• Search queries and filter preferences
• Download history and export activity

4. How We Use Your Information

• Service Delivery: Provide access to our Salesforce lead database
• Account Management: Process subscriptions, billing, and customer support
• Platform Improvement: Analyze usage patterns to enhance our Service
• Legal Compliance: Meet regulatory requirements and prevent fraud
• Communication: Send service updates, security alerts, and support messages

5. Payment Processing (Stripe)

• We do not store or process payment card information directly
• All payment data is handled securely by Stripe according to their privacy policy
• We receive only necessary transaction information for billing purposes
• Stripe's privacy policy applies to payment processing: https://stripe.com/privacy

6. Legal Basis for Processing (GDPR)

• Contract Performance: Processing necessary for service delivery and billing
• Legitimate Interest: B2B contact data processing for lead generation services
• Consent: Marketing communications and optional features
• Legal Obligation: Compliance with tax, accounting, and regulatory requirements

7. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Stripe (payments), Supabase (database), Vercel (hosting)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell, rent, or share your personal information with third parties for marketing purposes.

8. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA), including the United States. We ensure adequate protection through:

• Standard Contractual Clauses (SCCs) with service providers
• Adequacy decisions by the European Commission where applicable
• Other appropriate safeguards as required by GDPR Article 46

9. Your Rights Under GDPR

If you are a resident of the EEA, you have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for consent-based processing

To exercise these rights, contact us at support@forceleads.io. We will respond within 30 days.

10. Data Retention

• Account Data: Retained for the duration of your account plus 7 years for tax/legal purposes
• Usage Data: Retained for 2 years for analytics and platform improvement
• Company Database: Continuously updated and refreshed from public sources
• Payment Data: Handled by Stripe according to their retention policies

11. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption in transit and at rest
• Access controls and authentication requirements
• Regular security assessments and monitoring
• Staff training on data protection practices
• Incident response procedures

12. Cookies and Tracking

We use cookies and similar technologies to:

• Essential Cookies: Enable core functionality and security
• Analytics Cookies: Understand usage patterns (with your consent)
• Functional Cookies: Remember your preferences and settings

You can control cookie preferences through your browser settings or our cookie management tool.

13. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

15. Contact Information

16. Supervisory Authority

If you are a resident of the EEA and believe that our processing of your personal data violates GDPR, you have the right to lodge a complaint with your local supervisory authority.